Trainings » Treatment of complains of Suppliers(Nbr Iso 1002:2005)

Duration: 1 day (8 hours)

Purpose:

Conceptualize on aspects related to the complaint of customers by providing principles and orientations for an organization to implement a process for dealing with customer complaints, presenting the NBR ISO 1002:2005 regulatory requirements – customer satisfaction – guidelines for handling company’s complaints.

Content:

Advantages in handling complaints.

Management process and references concepts.

Types of complaints.

Management system.

Communication process.

Fidelity program.

NBR 10002:2005 overview.

Prerequisite: There is not.